Last week Jeff shared his subscription woes with Fast Company so I thought that I’d share my own recent woes with The Wall Street Journal.

I signed up for a print & online subscription to The Wall Street Journal on Sunday, October 19th.  52 weeks (plus a few free weeks) for $99 (or $8.75/month).

To date I have only received issues on:

• Friday, October 24th
• Monday, October 27th

I was told that my subscription was to start on Thursday, October 23rd, which means I have missed 3 out of 5 issues (or every other issue):

• Thursday, October 23rd
• Saturday, October 25th
• Tuesday, October 28th

Today I went to log in and it told me that my subscription had expired and wanted me to “renew” for $349.  Renew? What are you talking about? And at $349 a year? I don’t think so.

I don’t recall seeing an every-other-day option (and who would want that anyway), so something is obviously very wrong here so I’ve e-mailed them in hopes of getting things resolved.  This is very frustrating and as if I didn’t already have enough to worry about.

[Update #1: November 6th, 2008]

After the three missed issues, The Wall Street Journal began to show up regularly along with my copy of The Indianapolis Star.  Apparently they had to find a carrier to deliver it, which appears to be my Star carrier. But this morning my copy of WSJ was nowhere to be seen.  I imagine that there are a lot of working pieces to putting out a national newspaper, but come on guys, you’ve been publishing for over a century.

This entry was posted on Tuesday, October 28th, 2008 at 8:51 am and is filed under Business. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.